Privacy policy

Last updated: 3 june, 2025

At Glowhaus, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, place an order, or otherwise interact with us, whether as an individual consumer or a business customer.

Glowhaus is listed with the Dutch Chamber of Commerce under number 96945516. You can contact us at hello@shopglowhaus.com.

1. What personal data we collect
We may collect and process the following data:

For individual (B2C) customers:

  • Identity data: name, title, email address, delivery and billing address
  • Contact data: phone number, email
  • Payment data: payment details (processed securely via third parties)
  • Order data: products purchased, delivery method, purchase history
  • Technical data: IP address, browser type, operating system
  • Marketing data: newsletter and communication preferences.

For business (B2B) customers:

  • Company name and registration details
  • Business address and VAT number
  • Contact person details (name, role, phone number, email)
  • Order history and account management data
  • Financial data (e.g. invoices, payment terms)
  • We do not collect sensitive personal data (e.g. health or biometric data).

2. How we collect your data
We collect data when:

  • You place an order on our webshop
  • You contact us via email or contact forms
  • You create a customer or business account
  • You sign up for our newsletter
  • You browse our website (cookies and analytics)
  • You request a quote, price list, or business proposal

3. Legal grounds for processing
We process your data under the following legal bases:

  • Contractual necessity (to process orders or deliver services)
  • Legitimate interest (e.g. managing client relationships, preventing fraud, improving services)
  • Legal obligation (e.g. tax or accounting rules)
  • Consent (for email marketing or cookies, which you can withdraw anytime)

4. Purposes of data processing
We use your data to:

  • Register and manage your account (B2C or B2B)
  • Process and deliver your orders
  • Provide invoices, receipts, and manage payments
  • Communicate with you regarding your orders or inquiries
  • Fulfill business agreements, custom quotes, or supply deals
  • Send marketing communications (if opted in)
  • Improve our website and services
  • Comply with legal and regulatory obligations

5. Is providing data mandatory?
Providing relevant data is necessary to enter into a sales or supply agreement. Without this information, we cannot process your order or fulfill our obligations.

6. Sharing your data
We may share your data with:

  • Payment providers (e.g. Stripe, PayPal, Mollie and other trusted providers)
  • Logistics partners (e.g. PostNL, DHL and other trusted providers)
  • Accounting and financial services
  • IT service providers (e.g. hosting, CRM tools)
  • Legal authorities, if required by law
  • We do not sell or rent your data to third parties

7. International transfers
If your data is transferred outside the EEA, we ensure this is done in compliance with GDPR, using Standard Contractual Clauses or equivalent safeguards.

8. Data retention
We retain personal and business data:

  • For up to 7 years, in line with Dutch tax and legal obligations
  • For as long as necessary to manage ongoing business relationships
  • Until you request deletion, where legally possible (e.g. for newsletters)

9. Your rights
You have the right to:

  • Access and request a copy of your data
  • Correct inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw your consent (e.g. for marketing)
  • Request data portability

To exercise any of these rights, email us at hello@shopglowhaus.com.

You also have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) via https://autoriteitpersoonsgegevens.nl.

10. Cookies and analytics
We use cookies to:

  • Enable webshop functionality (e.g. shopping cart, login)
  • Analyze visitor behavior and improve the site
  • Offer personalized marketing (with consent)
  • You can manage cookie preferences through your browser. See our [Cookie Policy] for details.

11. Third-party links
Our website may contain links to third-party sites. We are not responsible for their content or privacy policies.

12. Children’s privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.

13. Data security
We take technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encrypted connections (SSL), secure backups, and access controls.

14. Updates to this policy
We may update this Privacy Policy as our services or legal requirements evolve. The latest version will always be available on our website with a new “Last Updated” date.

Contact information
If you have questions or concerns about your data or this policy, contact us at: hello@shopglowhaus.com